Frequently Asked Questions

Syntell Intelligent Traffic Systems is a South African company providing intelligent traffic management solutions — including traffic signal controllers, intersection equipment, UTC/SCOOT systems, and AI-driven traffic technology. We help cities flow better through comprehensive turnkey solutions.

Our head office is located at 64 White Road, Diep River, Cape Town, 7965. We operate across Southern Africa and internationally.

Syntell has over 30 years of experience in the traffic management industry, partnering with metros, municipalities, and road authorities to deliver intelligent traffic systems.

Beyond South Africa, our solutions have been deployed in Namibia, Botswana, Zimbabwe, Malaysia, and Argentina — spanning 5+ countries across multiple continents.

We serve major South African metros including the City of Cape Town, City of Tshwane, City of Johannesburg (JRA), and eThekwini Transport Authority, as well as smaller municipalities such as George, Mbombela, Stellenbosch, and Mossel Bay.

The MX range offers traffic management solutions from the MX Nano (a 2-signal group solution for pedestrian crossings) up to 24 signal groups. A range of housing solutions is available including small pole-mounted enclosures, plinth or root-mounted cabinets to accommodate varied site requirements.

The XTE range is a forward-thinking traffic signal controller that tackles modern urban challenges like vandalism, theft, and infrastructure adaptability. It simplifies installation through reduced cabling requirements while providing smarter, safer, and more resilient traffic signal control.

SIMS (Syntell Integrated Management System) is a powerful, cloud-enabled software platform for seamless integration with a wide range of traffic and infrastructure systems. It offers a single point of access for managing all integrated components — one login, total control.

Quebit is a smart traffic system that uses AI to read and respond to traffic patterns in real time, coordinating traffic lights to keep vehicles moving smoothly across intersections. It plugs into existing UTMC controllers, while a simple web dashboard gives traffic managers full visibility and control.

Yes. Our controllers, including the XTE range and Quebit, are designed to integrate with existing UTMC infrastructure. Quebit specifically plugs into existing controllers, and SIMS provides a unified management layer across multiple systems.

We offer Controller Configuration Support (signal timing, phasing, detector setup), Full Product Support (maintenance, firmware updates, diagnostics, PCB-level repairs), and ITS Equipment Setup (installation, commissioning, and integration of intelligent transport systems).

Yes. Our Controller Configuration Support team provides both remote and on-site support to ensure compliance, reliability, and peak operational efficiency at signalised intersections.

Full Product Support provides comprehensive lifecycle support — from routine maintenance and firmware updates to advanced diagnostics and repairs down to PCB level. We maintain dedicated support structures and rapid turnaround times to minimise downtime.

Yes. Our ITS Equipment Setup service covers professional installation, configuration, and commissioning of advanced technologies including FLIR thermal detection systems and Sensys wireless vehicle detection solutions, along with supporting communications and infrastructure.

Through our technology partners, we offer Sensys Networks wireless in-road magnetometer sensors for real-time vehicle detection, and FLIR TrafiCam/TrafiOne systems combining CMOS cameras and thermal imaging for vehicle, cyclist, and pedestrian detection at intersections.

Sensys wireless magnetometer sensors eliminate the need for road cuts and loop wiring, reducing installation time and road surface disruption. They transmit data via low-power radio to access points and can be extended using Flex Solar Repeaters for greater range.

We partner with Swarco, whose Futura LED traffic signal modules feature dual-lens optics for bright, uniform visibility. With nearly three million units sold globally and over 15 years of performance, the slim Futura signal heads improve energy efficiency while enhancing the urban environment.

We partner with SmartLock to provide high-security underground chambers that protect controllers, UPS units, and communication equipment. By relocating vulnerable components into tamper-resistant enclosures, we ensure reliable operation in high-risk urban areas. The XTE controller range also addresses this with built-in anti-vandalism design.

You can reach us by phone at +27 21 204 6200, by email at traffic_support@syntell.co.za, or via WhatsApp. Our office is at 64 White Road, Diep River, Cape Town, 7965.

Our office hours are Monday to Friday, 8:00 AM to 4:30 PM (South African Standard Time).

For urgent traffic infrastructure issues, please contact us via our main telephone number or WhatsApp. Our support team can advise on critical after-hours matters for existing clients.